Will location based marketing benefit your business?

Earlier we defined geolocation. Now lets explore the new world of “lo-so” or local social networks and how you can capitalize using location based marketing. There are many lo-so networks but the most popular are Foursquare, Loopt and Gowalla.  These are phone based applications that allow users to “check in” wherever they go. This alerts friends to a users location and can be linked to announce on Facebook and other social networks as well. GPS then confirms the users location. The game component (competing to be the mayor of a venue by visiting it the most times or winning badges for completing other tasks) of these social apps encourages people to visit more venues and check in every time.

Businesses are able to announce specials and promotions through these applications. Users will receive information when they check in and also through the venue profile. Foursquare even offers an analytics dashboard for venues to track statistics like unique visitors, time of day visiting, and most recent visitors. Punch cards and frequent visitor promotions are going digital. Social networks are growing and expanding beyond the computer screen in 2010 to drive previously virtual-only customers to brick and mortar stores.

For more great tips, read 9 Killer Tips for Location-Based Marketing.

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Defined: Geolocation

Geolocation is the identification of a physical location for a computer, mobile device or web site visitor. This location can be determined a number of different ways such as IP address, WiFi location, or device GPS coordinates.

As sales of laptops and internet enabled mobile devices increase, internet users are becoming more mobile. This makes it more important than ever to your marketing efforts to know where your potential customers are. Giving users information relevant to where they are at that particular moment makes a lot of sense. Especially as social networking becomes more prevalent, geolocation will make it easier to meet up with friends, check out recommended restaurants, find a coffee shop nearby.

Here’s an example: You have a mobile application from your bank. This app allows you to pay bills, check your balance and find the closest ATM all on your phone. In the past to find the closest ATMS, you would have had to enter an address or zip code. Not very convenient if you are in an unfamiliar area. Now, this app could use geolocation to determine where you are and the closest ATM to your current location. It could even give you directions.

Another example is Foursquare – a phone based application that allows users to “check-in” at different locations. Your location is then shared across your social networks allowing friends to know where you are and what you are doing. It adds a social element to geolocation, allowing you to share the places you go and encouraging friends to explore your favorite places.

In addition to these examples, Twitter and Facebook are also currently developing location-based services.

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Easy Steps to Improve Your SEO

With so much SEO time spent focusing on the right keywords and incoming links, it’s easy to overlook simple steps you can take to improve your web sites overall page rank.  Did you know that the length of time your URL is registered can affect your site’s rating? Google and other search engines may penalize websites with domains that expire in less than a year. This criteria is called “domain stability” and search engines interpret a shorter length of registration to mean that your site may be temporary at best or even worse, spam. Ultimately, your site will be considered less relevant and not ranked as highly.  It is relatively inexpensive to register your domain for longer periods of time, so it is worth it to extend your registration three to five years or longer.

This is just one way to improve your web site’s rating with search engines. For more information, you can read our post How Healthy is Your Web Site? to learn more about keeping your web site relevant. Or leave a comment below, we’d love to discuss SEO with you.

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Relevant: Common E-commerce Mistakes

Lots of great advice in this article from Smashing Magazine on 15 Common Mistakes in E-commerce Design. Anyone who has shopped on-line has encountered some of these issues: confusing check out process, limited payment options, tiny or limited product images and mystery shipping costs. A great check list to review your e-commerce site and some great suggestions for solving to each problem.

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Defined: Call to Action or Marketing Message

A Call to Action or Marketing Message is a statement usually found near the conclusion of a marketing message that encourages the consumer to perform some action. For example, call an 800 number, email for more information, download a PDF, return a coupon before an expiration date or place an order. While your message may be clever or beautifully designed, the lack of a clear call to action will result in fewer sales for your product or service.

Check your competitors ads, check your own marketing materials. Are you giving the consumer a clear next step? How can  your message be more convincing or more compelling to your target market? Providing a clear call to action will only improve your marketing efforts.

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Relevant: Marketing Illustrated

A series of simple illustrations that define marketing, telemarketing, public relations, advertising, design and branding in terms of relationships by Marty Neumeier, author of ZAG. Only funny because it’s true.


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Behavioral Targeting Works

Behavioral Targeting (BT) is a form of on-line advertising that targets specific segments of people who are likely to be interested in your products or services. By combining the range and power of Yahoo with the effectiveness of local advertising, BT reaches potential customers that are actively shopping or researching your products or services.

Example of a BT ad on the Raleigh News & Observer home page.

A standard banner ad appears to everyone. A BT banner ad can be targeted by a viewer’s age, gender, geographic location, browsing history and more. There are over 500 different targeting segments available.

Here’s a great example. Jennipher in our office is expecting and has been spending a lot of time on the Pottery Barn Kids web site. Her browsing behavior has been noted and when she visits other sites that employ BT ads, she sees ads for Pottery Barn Kids.

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Relevant: What every good marketer knows

Another kernel of wisdom from Seth Godin. Just when you think you know something about marketing, here is his article about What Every Good Marketer Knows.

Some favorite tidbits:

  • Marketing is not an emergency. It’s a planned, thoughtful exercise that started a long time ago and doesn’t end until you’re done.
  • Marketing is the way your people answer the phone, the typesetting on your bills and your returns policy.
  • Marketing begins before the product is created.
  • Anticipated, personal and relevant advertising always does better than unsolicited junk.

And while it may be a little cliche, marketing is a journey not a destination. Continual, targeted and measured marketing efforts are at the root of every successful business.

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Defined: Bounce Rate

Bounce rate is used in web site analysis to talk about visitors to a site who “bounce” away from the site after only viewing one page and not exploring the site any further. For example, you google lawn care and visit the first site on the results page. It doesn’t have the content you are looking for and you go back to the search results. You just bounced.

Bounce rate is shown as a percentage and calculated by dividing the total number of visitors viewing one page by the total number of site visits. Unlike tests in school, the closer you are to 100% the worse off you are. Take a look at your keyword report, for example, and see which keywords received the highest bounce rate. If you had high traffic for the keyword “landscaping” but also had a bounce rate of 87% that means that visitors aren’t finding the information about landscaping they expected on your site and have left to look elsewhere. Ideally your bounce rate should be under 25% and anything over 50% needs your attention.

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Why Your Business Needs Promotional Products

Promotional products are gaining popularity as the most cost-effective advertising tool and the fastest growing advertising medium.  Even though the economy is struggling and companies are constraining their advertising expenditures, promotional items still prove to be the most likable and cost efficient method to reach out your business and marketing message to the target consumer.

Promotional products offer a opportunity to get your company’s name out to its target market and keep it there.

The promotional items you pick are limited only by your own creativity. They can range from calendars, which will stay with the consumer for the whole year and are a constant reminder of your company and advertising message, to coffee mugs and T-shirts. Other products such as key rings or magnets can also leave long lasting impressions on the consumer’s mind. Eco-friendly and biodegradable items such as bags, writing pads and pens would also be good options.

But no matter what items you select, be sure you maximize your investment. Here are a few tips to make the most of this sales and marketing resource:

  • Set goals for your promotion. Think about what you want these products to do for your business. Build awareness of your company? Boost sales? Provide a way to thank your customers or your employees? Have goals in mind from the start so you can purchase items that make sense for your business.
  • Set a budget and stick to it. Putting your logo on a coffee mug or a mouse pad tells customers that you’re in business for the long haul. Avoid overspending: Identify your costs up front, factor them into your overall marketing budget, and keep careful track of all expenses – especially costs like shipping and handling.
  • Seek out partnership opportunities. If you’d like to offer gifts at your next event, ask one of your suppliers to share the cost. In exchange, recognize them by placing their logo on the gift. Joint promotional efforts strengthen relationships with suppliers.
  • Recognize the limited shelf life of most promotional products. Don’t buy more than you need.

Promotional items can be a silent salesperson for your products or services. Keeping these tips in mind will help you make the most of your promotional items.

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